Fair and simple broadband packages

After the Big Switch Off in January 2027, old copper landlines won't carry phone calls, so home phones will work over broadband instead.

This service is called Digital Voice, and it runs through your broadband router. Packages from Remote Professional up include it, so you can keep using your home phone.

If you're new to BroadbandCoop, we aim to get you connected within two weeks.

Sometimes it can take longer. Once we've processed your order, we'll give you an estimated switch date.

Superfast Fibre is broadband that uses fibre-optic cable, which carries data much faster than a standard copper phone line.

That means quicker downloads and uploads for streaming, video calls and gaming.

There's no setup fee on BroadbandCoop packages.

With self-install, you plug in the router that arrives ready to use, and you're online.

Yes, you get a free router when you switch to BroadbandCoop.

If you'd rather keep your existing router, call us and we'll help you set it up.

Your current provider may charge a fee if you leave before your contract ends.

Check with them before you switch, so you know where you stand. We arrange the switch for you, but any fees from your old contract are set by your old provider.

Your broadband speed depends on your line, your home wiring and your equipment, as well as your package.

These all make a difference:

• How far you live from your telephone exchange
• The length and quality of the wiring in your home
• Whether broadband microfilters are fitted correctly
• How quickly your computer, router or modem processes data
• How your device connects to the router: a cable is usually faster than Wi-Fi

If we can't fix a speed problem within 30 days of you reporting it, you can leave your contract without a charge.

This promise lasts for your whole contract. It covers the broadband service we provide, not the copper line to your home or the Wi-Fi signal between your router and your device.

The promise applies when you're not getting the minimum speed in your order details, rather than the average speeds we advertise. Run a speed test before you get in touch, so we can see the speed you're getting.

Give us at least two weeks' notice before you move house, and we'll move your broadband and phone with you.

We'll set up your services at your new address once there's a working line, and stop the broadband at your old one.