OurCoop Membership

OurCoop Membership costs £1, as a one-off payment. It's not an annual fee or a subscription.

Your £1 buys a nominal share in OurCoop, making you a Member-owner of the Society. As a Member, you can earn Reward ££'s on qualifying purchases, get exclusive offers, vote on important Society decisions and support local communities. You may also be eligible for a Share of the Profits.

As an OurCoop Member, you earn Reward ££'s on qualifying purchases and get personalised pricing and exclusive Member offers. You also have a say in important Society decisions, by voting or joining our Member panel. T&Cs apply.

No. Each co-operative society runs its own Membership scheme, so you'll need an OurCoop Membership to earn and spend Reward ££'s with us.

Co-operative societies are independent businesses, united by the globally recognised co-operative values and principles. If you're a member of another co-operative, use that membership in their stores.

Many people belong to more than one co-operative, depending on where they shop most often.

No. If you were a Member of Central England, Chelmsford Star or Midcounties Co-operative, you're already an OurCoop Member.

These three societies came together to form OurCoop in January 2026, and your Membership moved across automatically. You don't need to do anything.

Reward ££'s are money back that you earn when you make qualifying purchases with us. They're added to your Member Pot, which you can see in the OurCoop Membership app.

You can spend Reward ££'s across our family of businesses, whether you'd like to make your next shop cheaper or save towards your next holiday.

Show your Membership card when you shop, book or switch with us, and you'll earn Reward ££'s on qualifying purchases. They're added to your Member Pot once your transaction has been processed.

How you spend them depends on where you're shopping. If you need help, get in touch and we'll talk you through it.

You can see where you'll earn Reward ££'s in store, in the OurCoop Membership app or by asking one of our colleagues.

In participating stores, scan your Membership card or digital card at the till and choose to use your Reward ££'s when prompted. You can also save them for a future purchase.

To spend Reward ££'s with EnergyCoop, MobileCoop, BroadbandCoop, Little Pioneers, TravelCoop or FuneralCoop, get in touch and we'll be happy to help.

Reward ££'s usually last 12 months from the date they're added to your Member Pot.

The exact expiry date is set out in the terms and conditions, and you may also see it in the app. We'll always let you know before any Reward ££'s are due to expire.

Your Member Pot holds your Reward ££'s and any Share of the Profits payments. You can put the balance towards your shopping in our stores or save it for later.

The easiest way to check your Reward ££'s balance is in the OurCoop Membership app.

There are a few reasons Reward ££'s might not appear in your Member Pot straight away:

• Your Membership card wasn't scanned when you shopped
• Your purchase didn't qualify for Reward ££'s
• Your transaction is still being processed
• There's a temporary system delay

If you think some Reward ££'s are missing, contact our Membership team with your receipt details and we'll look into it for you.

Your till receipt doesn't show your Reward ££'s balance, but you can check it any time in the OurCoop Membership app.

Every time you make a qualifying purchase with your Membership card, you earn Membership points that count towards a future Share of the Profits payment.

Any payment depends on the Society's financial performance, the profit available to share and approval by Members at the Annual Members' Meeting. Membership points have no cash value unless a Share of the Profits payment is approved.

Reward ££'s and Share of the Profits are two separate Membership benefits. Reward ££'s are earned on qualifying purchases and go straight into your Member Pot.

Share of the Profits is linked to your Membership points. Your points build up over time. If the Society decides to pay a dividend to Members, your points are converted into a Share of the Profits.

Your Membership points may be missing because your card wasn't scanned, your account is still updating or your purchase didn't qualify.

Membership points are recorded separately from Reward ££'s, and they're reset at the end of each financial year. If you'd like us to check your account, contact our Membership team.

Share of the Profits payments are reviewed every year and depend on the Society's financial performance and approval by Members. If a payment is approved, we'll let Members know how and when it will be paid.

No, you don't need the app. Your physical Membership card works whenever you shop with us.

The app makes Membership easier, from checking your Reward ££'s balance to playing weekly games and activating Member offers.

Search 'OurCoop Membership' in the Apple App Store or Google Play Store to download the app.

Once it's downloaded, log in or register with your Membership details to use your digital card and Member benefits.

App Store | Google Play

In the OurCoop Membership app, you can:

• View your Reward ££'s balance
• Use your digital Membership card
• Play weekly games to win prizes
• Take part in Member challenges to earn extra rewards
• Activate exclusive Member offers

Yes, your physical Membership card still works in our stores. If you prefer, you can use the digital Membership card in the app instead.

Your digital and physical Membership cards can show different numbers, but both are linked to the same Membership account. Your Reward ££'s, points and Member benefits all stay together.

We no longer issue Membership key fobs, but you can use the digital Membership card in the OurCoop Membership app instead.