Food Stores and Petrol Filling Stations - Privacy Notice
Introduction
OurCoop (a Trading Name for Central England Co-operative Limited) is committed to ensuring the privacy of colleagues is protected. Should we ask you to provide personal data, then it will only be used in accordance with this Privacy Notice. OurCoop collects and processes personal data relating to you to manage our employment relationship. We are committed to being transparent about how we collect and use that personal data and to meet our data protection obligations.
Who we are
Central England Co-operative Limited
ICO registration: Z616328X
Queen Street
Lichfield
Staffordshire
WS13 6QD
We have appointed a Data Protection Officer (DPO), who can be contacted via the following email address should you have any questions about the way your personal data is handled.
Email: enquiries@centralcoop.co.uk
Personal data we collect about you
We collect and process a range of personal information about you, to allow us to manage our relationship with you. This includes:
Category of personal information | Description |
Identity details | First name, last name, title, date of birth, image, membership number, ID card. |
Contact details | Telephone number(s), email address(es), postal address(es), work address(es). |
Communication details | Feedback, questions, notes, any data that is contained within a message body or a subject from an individual. |
Profile details | Your interests and preferences. |
Marketing details | Your preferences to receive marketing. |
Bank details | Sort code, card number, expiry date, account number, credit commitments, payment history, account name, bank branch, transaction date. |
Health details | Medical history, mental health details, disability details, all data concerning an individual’s health. |
How we collect your personal data
We will collect your personal data in the following ways:
- When you sign up to a membership card with us;
- When you are captured on our CCTV systems;
- When you enter any competitions or prize draws with us;
- Where we request your personal data from a credit reference agency (CRA);
- When you consent to receive marketing from us; and
- When you correspond with us via email, text, telephone or post.
Why do we process your personal data?
We are only allowed to process your personal data if we have a lawful basis to do so and are required to inform you of what that lawful basis is. We have set out in the table below: the purposes for processing your data, the categories of personal data affected, and the lawful basis on which we rely on when we process your personal data.
In some circumstances we can use your personal data if it is in our legitimate interest to do so, provided that we have told you what that legitimate interest is. A legitimate interest is when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable. If we are relying on legitimate interests, we have set that out in the table below.
Purposes for processing | Categories of personal data | Lawful basis for processing | Legitimate Interests (if applicable) |
To process card payments that you make in store or online |
|
| N/A |
To send you offers, vouchers and information about products and services from OurCoop’s Family of Businesses, when you have opted into to receive these. |
|
| N/A |
To administer any prize draws or competitions that you have entered. |
|
| N/A |
To communicate with your enquires, complaints and compliments. |
|
| To manage your relationship with us and further improve our services. |
To conduct credit references and affordability checks. |
|
| N/A |
To record health and safety incidents that in our stores |
|
| N/A |
To capture your image on our CCTV systems including body worn cameras, facial recognition and number plate registration. |
|
| For your safety and for the prevention and detection of crime. |
To report crimes on a centralised Crime database. |
|
| For your safety and for the prevention and detection of crime. |
To conduct surveys and provide you an opportunity to give us feedback. |
|
| To gather feedback from customers and support the improvement of our services. |
When you provide your consent for OurCoop’s Family of Businesses to provide marketing materials to you, we may use your identity, contact, marketing and profile details to tailor the goods, products and service communications we send you.
We utilise a preference centre which allows customers to select their preferences on what content they would be most interested to receive.
Who we share your data with?
In order to administer our services and meet our legal obligations, we only share your personal data with third parties in the following circumstances:
- To administer card payments made in store or online;
- To offer services provided by third party suppliers in our stores;
- To conduct consumer credit, identity or affordability checks;
- Our mail service provider to send you offers and vouchers;
- To facilitate surveys for customer feedback;
- To investigate non-payments at fuel stations;
- To manage a centralised crime database;
- To manage and store your personal data; and
- To meet legal obligations, for example, for the purposes of national security, auditors, taxation and criminal investigations.
To help us assess applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs).
We obtain this information via Creditsafe, which uses its data partner TransUnion to supply consumer credit and identity data.
- Creditsafe Business Solutions Limited is authorised and regulated by the Financial Conduct Authority
FCA Firm Reference Number: 742313 - TransUnion International UK Limited is authorised and regulated by the Financial Conduct Authority
FCA Firm Reference Number: 805757
If requested, we will share your personal data with authorities such as:
- The Police;
- The Health and Safety Executive;
- Local Authorities;
- Her Majesty’s Revenue and Customs (HMRC);
- The Courts; and
- Central or Local Government Bodies.
Before we share your personal data with a third party, we will ensure that there is an appropriate Data Processing or Data Sharing Agreement in place to protect the sharing of data.
Transferring personal data outside of the EEA
The EEA is the European Economic Area, which consists of the EU Members States, Iceland, Liechtenstein and Norway. If we transfer your personal data outside of the EEA, we must tell you and we must rely on one of the following:
- Adequacy Decision: The country we send your personal data to provides an adequate level of protection which has been approved by the European Commission.
- Standard Contractual Clauses (with the IDTA Addendum): The recipient of your personal data has provided us with signed Standard Contractual Clauses with the IDTA Addendum include. This holds the recipient accountable to safeguard the personal data.
- International Data Transfer Agreement (IDTA): The recipient of your personal data has provided us with a signed IDTA which has been approved by the Information Commission. This holds the recipient accountable to safeguard the personal data.
Currently there are no circumstances where your personal data is transferred outside of the EEA by OurCoop.
How do we protect your personal data?
We take the security of your personal data seriously. We have internal policies and controls in place to ensure that we have implemented measures to ensure that your data is not lost, accidentally destroyed, misused, or disclosed without our authority, and is not accessed except by our colleagues only in the performance of their professional duties.
Where we engage third parties to process personal data on our behalf, they do so on the basis of written instructions, are operating under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.
Retention of your personal data?
We will only retain your personal data for as long as necessary to fulfil the purposes of our processing. This includes satisfying any legal, accounting, or reporting requirements.
When we assess the retention of your personal data, we will take the following into consideration:
- Nature of the information;
- Sensitivity of the information;
- Potential risks if the information was breached;
- The purpose(s) for which we initially processed the information;
- Whether we can achieve the purpose(s) through less invasive means; and
- Any applicable legal requirements.
Your Rights
All individuals who engage with us have data subject rights relating to the processing of their personal data. These are the rights that apply to your personal data held within OurCoop:
- The right to be informed – you have the right to know what information we hold and process about you which is why we have provided this Privacy Notice.
- The right of access – you have the right to ask for a copy of the information we hold regarding yourself.
- The right to rectification – you have the right to ask for us to correct any information we hold which may be inaccurate or incorrect.
- The right of erasure – you have the right to have your personal data ‘erased’ in the following situations:
- Where the personal data is no longer required for the purpose(s) for which it was originally collected or processed;
- Where the processing was based on consent and you have withdrawn your consent;
- When the personal data was unlawfully processed; and
- When the personal data has to be erased in order to comply with a legal obligation.
We will erase your records when one of the above situations apply.
- The right to object – you have the right to object to the processing of your personal data in the following circumstances:
- The purpose of the processing activity is direct marketing;
- Where the processing is based on legitimate interests; and
- Processing for the purposes of scientific/historical research and statistics.
- The right to restriction of processing – you have the right to ask us to restrict the processing of your personal data in certain situations such as:
- Where you contest the accuracy of your personal data, we will restrict the processing until you have verified the accuracy of your personal data;
- When processing is unlawful, and you oppose erasure and request restriction instead; and
- Where we no longer need the personal data, but you require the information to establish, exercise or defend a legal claim.
- The right to data portability – You have the right to request that we transfer your personal data to a third-party. This right only applies to automated personal data which you have either provided your consent for us to use or where we have used your personal data to perform a contract with you.
- Rights in relation to automated decision-making including profiling – you have the right to question decisions being made about you without any human involvement.
If you would like to exercise any of these rights, please contact us at enquiries@centralcoop.co.uk
Changes to this Privacy Notice
We may update this Privacy Notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
If you have any questions in relation to this notice, please contact our DPO at enquiries@centralcoop.co.uk
Not happy?
Please let us know if you are unhappy with how we have used your personal data by contacting our DPO.
As stated in The Data (Use & Access) Act 2025, you have the right to lodge a data protection complaint with us, should you be unhappy with the way we have processed your personal data.
Your complaint will be managed and responded to by our Data Protection Officer (DPO). Their role will be a conduct an independent investigation into the grounds for your complaint and provide an outcome to you. Your complaint will be responded to with a final written response within 30 days of receipt.
Should you wish to make a data protection complaint, this can be done by contacting the DPO in the following ways:
Email: enquiries@centralcoop.co.uk
If you are dissatisfied with how your data protection complaint has been managed, you also have the right to lodge a complaint with the Information Commission (ICO). We would be grateful for the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
You can find their contact details below:
Address: Information Commission
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
Telephone: 0303 123 1113